CHRISTMAS GIFT RETURNS
Any orders made from November 20th - December 22nd are eligible for our Christmas returns extension - items bought in this period may be returned up until 15th January 2019 for exchange or refund.
UK FULL PRICE ITEMS
Providing your full price item is unworn and has original tags still in tact you can return your items for free within 21 days of receipt of your purchase and we will give you a full refund (excluding shipping costs) or exchange.
To make a return please email us at firstname.lastname@example.org telling us what you would like to return.
In most cases you will receive a prepaid Royal Mail returns label with your order which you just need to attach to your return and take to any post office.
If you have not received a return shipping label please let us know in your email and we will send you one directly.
UK SALE ITEMS
Gather&See is a small online business. We don't have the budgets of the huge online retailers and large value returns can be crippling. As such, if an item you have purchased in the sale and not right then we'd love to offer you an exchange or credit note to use on something else in the future if at all possible. Ultimately it will help us to continue to be able to offer you the unique selection of brands we do now in the future. Please simply email email@example.com and we will arrange this with you.
We understand that is not always possible and you are within your rights to request a refund instead but we wanted to explain why an exchange or credit note is our preference. It's all part of our commitment to working transparently!
We offer a full refund for full price items (excluding shipping) and exchange or credit note for sale items.
We are currently unable to provide pre-paid shipping for international returns.
If you would like to return something please use your national postal service and send back to the following address:
Gather&See Returns, 20, Honeypot Lane, Husbands Bosworth, Leicestershire, LE17 6LY, UNITED KINGDOM
We recommend sending tracked as the return is your responsibility until we receive it back.
Email firstname.lastname@example.org for any further queries.